“Flexible Hospital Reservation System: Ultra-Cheap iPad/iPhone Service App”

Dialogue between Mr. Bear and Mr. Rabbit: Problems and solutions in the waiting medical field

1. The medical field to be waited

mr. bear.:

mr. rabbit!When I went to the hospital the other day, I was forced to wait more than 1 hour.Even though it took only 5 minutes to report, I was seeing new patients one after another, and my order didn't come around at all....

mr. rabbit.:

That was hard, Mr. bear.but that's a common story in big hospitals.The longer the wait, the more frustrating the patient is.

mr. bear.:

that's right!I was frustrated and angry at the nurse because I had to wait.i thought it would be nice if you let me interrupt for a moment.But I wonder if there was any reason in the position of a doctor?

2. Let's sort out the facts and the truth

mr. rabbit.:

Mr. Bear, let's consider the difference between "fact" and "truth" here.The "fact" of this time is that the doctor kept looking at the new patient and Mr. Bear waited for more than 1 hour.

mr. bear.:

yeah, that's the truth.so, what is "truth"?

mr. rabbit.:

"Truth" is something that changes depending on your position.The truth about the bear is, "It's unreasonable to have to wait so long even though it's a 5-minute report."

mr. bear.:

i certainly thought so!but is the doctor's truth different?

mr. rabbit.:

that's right.The doctor's truth is that "it's important to keep the order of examination and the priority of each patient."The result of the collision of each truth was a frustration like this one.

3. let's get to the point.

mr. bear.:

But can't this be done somehow?I think there are other patients who are experiencing the same thing ....

mr. rabbit.:

of course we can solve it.There are several reasons for this problem.

1. There is no reservation system.: If a patient simply takes a number tag every time he or she visits the hospital, the waiting room becomes crowded.

2. Lack of flexibility: There is no mechanism for doctors and staff to respond to sudden situations.

3. Lack of patient perspective: There is not enough culture to consider the circumstances of each patient.

mr. bear.:

i see ....so, what should i do?

4. Think of a solution

mr. rabbit.:

To solve it, we need the following initiatives.

1. Introduction of reservation system

• Can be used on iPad and iPhoneSuper Cheap Booking AppIf the patient is introduced, the patient can make an appointment before coming to the hospital.If you make a reservation frame for reporting in a short time, you can handle patients efficiently.

2. Building a flexible response system

• A system is created to prioritize the needs of patients according to their urgency and time required.

• It's a good idea to have a dedicated staff and a window where you can handle simple reports and minor medical examinations.

3. Creating a culture from the patient's perspective

• It is important that all medical staff have an awareness of "standing in the position of the patient".In particular, we should thoroughly implement a system that takes care of vulnerable people, such as the elderly and patients with children.

5. Hope for the Future

mr. bear.:

If all of that is realized, there will be fewer patients like me who are frustrated, and the hospital will go smoothly!

mr. rabbit.:

that's right.If hospitals create a system that respects the time and feelings of patients, they can evolve from "medical care that is waiting" to "medical care that is close to patients."

mr. bear.:

thanks, mr. rabbit!The next time I go to the hospital, I'll try to find a hospital that has this kind of system.

conclusion: the solution is both a mechanism and a culture

Through this dialogue, we believe that the length of waiting time and the inefficiency of the medical field are due to the introduction of a reservation system, flexible response, and the creation of a culture from the patient's perspective.I found that there is a possibility that it can be solved.By utilizing technologies such as ultra-cheap booking apps that can be used on iPad and iPhone, we can see the future where we can provide more comfortable and efficient medical services.

A word from Mr. Rabbit:

"Medical care is not only about patient health, it is also a place to provide peace of mind.Let's think about creating a system that everyone can use comfortably!」